“You guys are so darn cool!”

new enhancements make clients happyThe quote above came from a client recently.  Why was he so happy?  Because he had sent an enhancement request to Support and Support was able to tell him “we’ve already added that in our latest version”.

While we get many ideas from clients on how to improve our software (and I know that Development considers each suggestion), sometimes we come up with ideas ourselves in anticipation of our client’s needs.  And by “we” I do mean everyone at Spitfire Management.  As we teach the Spitfire Project Management System, as we answer questions about it and demo it and document it and implement it, we all think of ways that the system could work better.  And we, ourselves, pass those ideas along to Development.

Sometimes those suggestions are not even major enhancements, but rather little tweaks that make it easier and faster for our clients to get work done. Because, really, that’s what it’s all about, isn’t it?

What functionality do you look for in a project management system?  What user-interface features make work easier for you?  What makes you think, “Now, that would be cool!”? You never know; it may already be on our drawing board.

This entry was posted in Construction Industry, Development, Our Clients and tagged , by Soni York. Bookmark the permalink.

About Soni York

Soni is the lead technical writer and communication specialist at Spitfire Management, responsible for user documentation, newsletters, webinars, social media and the website among other things. (She changes hats frequently.) She is also a trainer (see, another hat) who enjoys teaching new users the basics of the Spitfire Project Management System. Her postings on this site are all her own and don't necessarily represent Spitfire's positions, strategies or opinions.

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